Change of Mind Returns

Because our products are large and made to order in small batches, we do not offer refunds for change of mind. Please double-check your fridge dimensions and vehicle setup before purchasing.

If you're unsure, feel free to contact us — we're happy to help you confirm compatibility before you buy.

Damaged or Faulty Items

If your item arrives damaged or has a manufacturing fault, please contact us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the damage or fault

We’ll assess the situation and, if eligible, arrange a repair, replacement, or refund at no cost to you.

Warranty Claims

Your Ultimate Fridge Slide comes with a 12-month warranty covering manufacturing defects. For more details, see our Warranty Information page.

Return Shipping

If a return is approved, we’ll provide instructions for return shipping. In most cases:

• Faulty or damaged items: We’ll cover return shipping costs.

• Other returns: Return shipping is the customer’s responsibility unless otherwise agreed.

How to Start a Return

To begin a return or warranty claim, please email us at jay@ultimatefridgeslides.com.au with your order details and a description of the issue. We aim to respond within 2 business days.

Need Help?

We’re here to make sure you’re happy with your purchase. If you have any questions about returns, refunds, or warranty claims, don’t hesitate to get in touch.